User Guide

IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
4- 35
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
*Auto Out Tasks 30
(Outbound Option only) The total number of completed AutoOut (predictive) tasks
associated with the service during the half-hour interval. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.AutoOutCallsHalf
*Auto Out Tasks On Hold 5
(Outbound Option only) The total number of completed AutoOut (predictive) tasks
associated with the service for the current 5 minutes. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldTo5
*Auto Out Tasks On Hold Today
(Outbound Option only) The total number of completed AutoOut (predictive) tasks
associated with this service that have have been placed on hold at least since midnight.
The value is updated in the database when the after-task work time associated with the
task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldToday
*Auto Out Tasks On Hold 30
(Outbound Option only) The total number of completed AutoOut (predictive) tasks
associated with the service that have been placed on hold at least once. The value is
updated in the database when the after-task work time associated with the task (if
any) has completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldHalf
*Auto Out Tasks Time To5
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed AutoOut (predictive) tasks associated with this service during
the current five-minute interval. Handle time includes WorkTime, TalkTime, and
HoldTime, all of which are taken from the Termination_Call_Detail records. The
AutoOutCallsTime value includes the time spent from the task being initiated to the
time the agent completes after-task work time for the task. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.AutoOutCallsTimeTo5
*Auto Out Tasks Time Today
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed AutoOut (predictive) tasks associated with this service since
midnight. Handle time includes WorkTime, TalkTime, and HoldTime, all of which are
taken from the Termination_Call_Detail records. The AutoOutCallsTime value includes
the time spent from the task being initiated to the time the agent completes after-task
work time for the task. The value is updated in the database when the after-task work
time associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTimeToday