User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
*Transfer In Tasks 5
The number of tasks transferred into the service during the current five-minute
interval. The value is updated in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsTo5
*Transfer In Tasks Today
The number of tasks transferred into the service since midnight. The value is updated
in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsToday
*Transfer Out Tasks 30
The number of tasks transferred out of the service during the current half-hour
interval. The value is updated in the database when the transfer of the call is
completed.
Derived from: Service_Real_Time.TransferOutCallsHalf
*Transfer Out Tasks 5
The number of tasks transferred out of the service during the current five-minute
interval. The value is updated in the database when the transfer of the call is
completed.
Derived from: Service_Real_Time.TransferOutCallsTo5
*Transfer Out Tasks Today
The number of tasks transferred out of the service since midnight. The value is updated
in the database when the transfer of the call is completed.
Derived from: Service_Real_Time.TransferOutCallsToday
*Auto Out Tasks Now
The current number of agents talking on AutoOut (predictive) tasks associated with the
service.
Derived from: Service_Real_Time.AutoOutCallsNow
*Auto Out Tasks 5
(Outbound Option only) The total number of completed AutoOut (predictive) tasks
associated with the service during the current five-minute interval. The value is
updated in the database when the after-task work time associated with the task (if
any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTo5
*Auto Out Tasks Today
(Outbound Option only) The total number of completed AutoOut (predictive) tasks
associated with the service since midnight. The value is updated in the database when
the after-task work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsToday