User Guide

IPCC Peripheral Service Report Templates persvc26: Peripheral Service Historical All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Time Zone
The time zone for the date and time. The value is the offset in minutes from Greenwich
Mean Time (GMT). GMT is the time zone at the meridian at Greenwich, England. This
time zone is used as an international standard.
Derived from: Service_Half_Hour.TimeZone
Tasks Out
The number of outbound tasks placed by agents associated with the service during the
half-hour interval.
Derived from: Service_Half_Hour.CallsOutToHalf
*Terminated Other
The number of tasks associated with the service that ended but were not otherwise
accounted for during the half-hour interval.
Derived from: Service_Half_Hour.CallsTerminatedOtherToHalf
Offered
The number of tasks offered to the service during the current half hour. In real-time
data, a task is counted as offered as soon as it is assigned to the service.
Derived from: Service_Half_Hour.CallsOfferedToHalf
Periph Service Level Offer
The number of offered tasks used in the peripheral service level calculation for the
half-hour interval.
Derived from: Service_Half_Hour.PeriphServiceLevelOfferToHalf
Incoming
The number of incoming tasks associated with the service during the half-hour interval.
Derived from: Service_Half_Hour.CallsIncomingToHalf
*Trans In
The number of tasks transferred into the service during the half-hour interval. The
value is updated in the database when the call is completed.
Derived from: Service_Half_Hour.TransferInCallsToHalf
Handled
The number of tasks associated with the service that were handled during the half-hour
interval.
Derived from: Service_Half_Hour.CallsHandledToHalf