User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates persvc22: Peripheral Service IVR Self-Service Half Hour Report
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.
persvc22: Peripheral Service IVR Self-Service Half Hour Report
Data:
Enterprise Name
The enterprise name of the peripheral service
Derived from: Service.EnterpriseName
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS (month,
day, year, hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Tasks
Offered
The number of tasks sent to this service.
Derived from: Service_Half_Hour.CallsOfferedtoHalf
Overview:
Subject A table summary of the activity of the selected IVR self-service(s),
gathered in half-hour increments
Purpose Shows the activity for the selected IVR service(s) for the selected
time period.
Note: This report is for IVR services that reside on IVR PGs that
have Service Control reporting enabled and Queue reporting
disabled.
Applicable
environment
IPCC and/or standard ACD (for IVR services)
Template type Historical table
Default sort order By Service.EnterpriseName and then by the date and time.
Drilldowns available Yes
Schema database
tables
Service
Service_Half_Hour