User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates persvc20: Peripheral Service for IVR Queue Half Hour Report
persvc20: Peripheral Service for IVR Queue Half Hour Report
Data:
Enterprise Name
The enterprise name of the peripheral service and its ID.
Derived from: Service.EnterpriseName + Service_Half_Hour.SkillTargetID
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS (month,
day, year, hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Tasks Offered
The number tasks that are sent to this service.
Derived from: Service_Half_Hour.CallsOfferedtoHalf
*Aban Short Tasks
Tasks to the service that disconnected within the abandon wait time threshold.
Derived from: Service_Half_Hour.ShortCallsToHalf
Overview:
Subject A table summary of the activity in the IVR queue, gathered in
half-hour increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show IVR half-hour activity for the selected time period.
This report is for IVR services that reside on IVR PGs that have
Service Control reporting enabled and queue reporting enabled.
Note: Once an IVR service is established for a task, it cannot be
changed. If there is a need to distinguish between an information
gathering service rather than a queuing service, then the task type
report should be used because the Call Type can be changed
through the Requalify or Call Type node.
Applicable
environment
IPCC and/or standard ACD (for IVR services)
Template type Historical table
Default sort order By Service.EnterpriseName, and Service_Half_Hour.SkillTargetID
and then by Service_Half_Hour.DateTime
Drilldowns available Yes
Schema database
tables
Service
Service_Half_Hour