User Guide

IPCC Peripheral Service Report Templates Example IPCC Peripheral Service Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Example IPCC Peripheral Service Report
IPCC Peripheral Service Reports
• persvc20: Peripheral Service for IVR Queue Half Hour Report, page 4-4
• persvc21: Peripheral Service IVR Queue Daily Report, page 4-6
• persvc22: Peripheral Service IVR Self-Service Half Hour Report, page 4-8
• persvc23: Peripheral Service IVR Self-Service Daily Report, page 4-9
• persvc24: Peripheral Service Agent Half Hour Report, page 4-11
• persvc25: Peripheral Service Agent Daily Report, page 4-13
• persvc26: Peripheral Service Historical All Fields Report, page 4-16
• persvc27: Peripheral Service Real Time All Fields Report, page 4-24