User Guide

4- 2
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates Summary List of IPCC Peripheral Service Templates
persvc22: Peripheral
Service IVR Self-Service
Half Hour Report, page
4-8
historical A table summary of the activity of the IVR
service for the selected half-hour inter-
val(s).
The persvc22 and persvc23 reports are for
IVR services that reside on IVR PGs that
have Service Control reporting enabled and
Queue reporting disabled.
persvc23: Peripheral
Service IVR Self-Service
Daily Report, page 4-9
historical A table summary of daily IVR self-service
activity.
persvc24: Peripheral
Service Agent Half Hour
Report, page 4-11
historical A table summary of agent call activity in a
service for the selected half-hour inter-
val(s).
persvc25: Peripheral
Service Agent Daily
Report, page 4-13
historical A table summary of daily agent call activity
in a service.
persvc26: Peripheral
Service Historical All
Fields Report, page 4-16
historical Lists all the available report data from the
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
persvc27: Peripheral
Service Real Time All
Fields Report, page 4-24
real-time Lists all the available report data from the
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Template Type Description