User Guide

IPCC Agent Report Templates agent03: Agent Media Logout Status Report
2- 13
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Agent Historical Reports
• agent03: Agent Media Logout Status Report, page 2-13
• agent04: Agent Task Detail Activity Report, page 2-15
• agent05: Agent Task Detail Performance Report, page 2-17
• agent06: Agent State Trace Detail By Events Report, page 2-21
• agent21: Agent Task Summary Half Hour Report, page 2-23
• agent22: Agent Task Summary Daily Report, page 2-27
• agent23: Agent Performance Summary Half Hour Report, page 2-30
• agent24: Agent Performance Summary Daily Report, page 2-34
• agent25: Agent Consolidated Half Hour Report, page 2-38
• agent26: Agent Consolidated Daily Report, page 2-42
• agent27: Agent Historical All Fields Report, page 2-46
• agent30: Agent Not Ready Summary Report, page 2-58
• agent31: Agent Not Ready Detail Report, page 2-60
agent03: Agent Media Logout Status Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Overview:
Subject A table of selected agents' logout data including each agent's
logon time, logon duration, and logout date and time.
Purpose To show ONLY agents who have logged out from the media
routing domain during the selected interval.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By agent last name, first name, media routing domain, logon
date and time, logon duration, and logout date and time.
Drilldowns available No
Schema database
tables
Agent
Agent_Logout
Media_Routing_Domain
Person