User Guide

IPCC Call Type Report Templates caltyp35: VRU Calls Analysis Half Hour Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Total VRU
The total of all the 7 VRU fields to the right of this field in the report (VRU Unhandled,
Handled, Assist, Opt Out, Scripted Trans, Forced Trans, and Other).
Derived from: (Call_Type_Half_Hour.VruUnhandledCallsToHalf +
Call_Type_Half_Hour.VruHandledCallsToHalf + Call_Type_Half_Hour.VruAssisted-
CallsToHalf + Call_Type_Half_Hour.VruOptOutUnhandledCallsToHalf +
Call_Type_Half_Hour.VruScriptedXferredCallsToHalf + Call_Type_Half_Hour.Vru-
ForcedXferredCallsToHalf + Call_Type_Half_Hour.VruOtherCallsToHalf)
VRU Unhandled
The number of calls marked as Offered to VRU but not handled in the half-hour
interval.
Derived from: Call_Type_Half_Hour.VruUnhandledCallsToHalf
VRU Handled
The number of the VRU calls marked as handled at the VRU in the half-hour interval.
Derived from: Call_Type_Half_Hour.VruHandledCallsToHalf
VRU Assist
The number of the VRU handled calls marked as routed to agents in the half-hour
interval.
Derived from: Call_Type_Half_Hour.VruAssistedCallsToHalf
VRU Opt Out
The number of the VRU unhandled calls that were marked as routed to agents by caller
request in the half-hour interval.
Derived from: Call_Type_Half_Hour.VruOptOutUnhandledCallsToHalf
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour