User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates caltyp23: Call Type Historical All Fields Report
Router Q Tasks
The number of tasks removed from the queue to be routed during the half-hour
interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Avg Router Delay Queue
The average delay in queue in HH:MM:SS (hours,minutes,seconds) for tasks removed
from the queue during the half-hour interval.
Avg Router Delay Queue = Call_Type_Half_Hour.RouterQueueWaitTimeToHalf /
Call_Type_Half_Hour.RouterQueueCallsToHalf
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf
Router Tasks Aban Queue
The number of tasks to the call type that abandoned during the interval. This includes
calls that abandoned while at the IVR and calls that abandoned while ringing at the
agent's phone or on route to the agent's phone.
Note: Applies to IPCC, only with one exception: This field is also valid for both IPCC
and standard ACD targets that use translation routes.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf
Router Q Call Type Limit
The number of queue attempts that failed because the limit for the call type was
reached.
Derived from: Call_Type_Half_Hour.RouterQueueCallTypeLimitToHalf
Router Q Global Limit
The number of queue attempts that failed because the global system limit was
reached.
Derived from: Call_Type_Half_Hour.RouterQueueGlobalLimitToHalf
Tasks Routed
The number of tasks of this type that have been routed during the current half-hour
interval.
Derived from: Call_Type_Half_Hour.CallsRoutedToHalf
Error Count
The number of errors for tasks of this type during the current half-hour interval.
Derived from: Call_Type_Half_Hour.ErrorCountToHalf
ICR Default Routed
The number of tasks of this type for which the ICM used default routing during the
current half-hour interval.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf