User Guide

IPCC Call Type Report Templates caltyp23: Call Type Historical All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
caltyp23: Call Type Historical All Fields Report
Data:
Enterprise Name
The enterprise name for the call type and in parentheses the call type ID .
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Time Zone
The time zone for the date and time. The value is the offset in minutes from Greenwich
Mean Time (GMT). GMT is the time zone at the meridian at Greenwich, England. This
time zone is used as an international standard.
Derived from: Call_Type_Half_Hour.TimeZone
Router Q Wait Time
The time in HH:MM:SS (hours,minutes,seconds) format that tasks of this type spent in
queue at the CallRouter during the half-hour interval. (This counts only tasks that have
left the queue during the interval. Calls still in the queue at the end of the interval are
not counted.)
Derived from: Call_Type_Half_Hour.RouterQueueWaitTimeToHalf
Overview:
Subject A table of all the selected call types listing all the available call-type
historical report data for the selected interval.
Purpose To show all the available call-type historical report data in the
Call_Type_Half_Hour database table so that you can select which
data you want for a customized call-type historical report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour