User Guide

IPCC Call Type Report Templates caltyp05: Analysis of Calls Half Hour Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
caltyp05: Analysis of Calls Half Hour Report
Data:
Enterprise Name
The enterprise name of the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Tasks Routed
The number of tasks that have been routed during the half-hour interval.
Derived from: Call_Type_Half_Hour.CallsRoutedToHalf
Assigned from Queue
The number of tasks assigned from the queue to be routed during the half-hour
interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Avg Wait Time in Queue
The average delay in queue (in HH:MM:SS (hours, minutes, seconds)) for tasks that
abandoned the queue and/or were assigned from the queue during the half-hour
interval.
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf
Tasks Aban
The number of tasks that were abandoned during the half-hour interval.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf
Overview:
Subject A table of selected call types showing half-hour routing and
queuing details for tasks.
Purpose To show routing and queuing status for call types during the
selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour