User Guide

3- 16
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates IPCC Call Type Historical Reports
Tasks No Ans 5
The number of calls which were redirected because the agent did not answer the call
during the current 5 minutes.
Derived from: Call_Type_Real_Time.CallsRONATo5
Tasks No Ans 30
The number of calls which were redirected because the agent did not answer the call in
the current half-hour interval.
Derived from: Call_Type_Real_Time.CallsRONAHalf
Tasks No Ans Today
The number of calls which were redirected because the agent did not answer the call
since midnight.
Derived from: Call_Type_Real_Time.CallsRONAToday
Tasks Release 30
The count of calls that executed a Release node in their routing script in the current
half-hour interval.
Derived from: Call_Type_Real_Time.ReturnReleaseHalf
Tasks Release Today
The count of calls that executed a Release node in their routing script since midnight.
Derived from: Call_Type_Real_Time.ReturnReleaseToday
Report Summary
The totals for each field in the report.
IPCC Call Type Historical Reports
• caltyp05: Analysis of Calls Half Hour Report, page 3-17
• caltyp21: Call Type Half Hour Report, page 3-18
• caltyp22: Call Type Daily Report, page 3-22
• caltyp23: Call Type Historical All Fields Report, page 3-27
• caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report, page 3-35
• caltyp32: Call Type Abandon/Answer Distribution Report, page 3-39
• caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour Report, page
3-43
• caltyp34: Call Type Abandon/Answer Cumulative Distribution Report, page 3-47
• caltyp35: VRU Calls Analysis Half Hour Report, page 3-50
• caltyp36: VRU Calls Analysis Daily Report, page 3-53