User Guide

IPCC Call Type Report Templates caltyp24: Call Type Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Script ID
The script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.ScriptID
Network Announcement 30
The number of tasks routed with an announcement node during the half-hour period.
Derived from: Call_Type_Real_Time.NetworkAnnouncementToHalf
Network Announcement Today
The number of tasks routed with an announcement node today.
Derived from: Call_Type_Real_Time.NetworkAnnouncementToday
Answer Wait Time 5
The sum of answer wait time in HH:MM:SS (hours,minutes,seconds) format for all
tasks answered for this call type during the five-minute interval.
Derived from: Call_Type_Real_Time.AnswerWaitTimeTo5
Handled 5
The number of tasks of this call type handled for the service ending during the
five-minute interval.
Derived from: Call_Type_Real_Time.CallsHandledTo5
Left Q 5
The total number of tasks of this call type that were removed from queue during the
five-minute interval (used to calculate expected delay).
Derived from: Call_Type_Real_Time.CallsLeftQTo5
Offered 5
The number of tasks of this call type offered during the five-minute interval.
Derived from: Call_Type_Real_Time.CallsOfferedTo5
Delay Q Aban Time 5
The sum of delay time of abandoned tasks for this call type during the five-minute
interval time in HH:MM:SS (hours,minutes,seconds) format.
Derived from: Call_Type_Real_Time.DelayQAbandTimeTo5
Handle Time 5
The total handle time in HH:MM:SS (hours,minutes,seconds) format for all tasks of this
call type ending during the five-minute interval.
Derived from: Call_Type_Real_Time.HandleTimeTo5
Service Level Aban5
The number of tasks of this call type abandoned within the service level during the
five-minute interval. For more on service levels, see About_Service_Levels.
Derived from: Call_Type_Real_Time.ServiceLevelAbandTo5