User Guide

3- 10
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates caltyp24: Call Type Real Time All Fields Report
Router Tasks Aband Q Today
The number of tasks of this type abandoned since midnight.
Derived from: Call_Type_Real_Time.RouterCallsAbandQToday
Router Tasks Q Now
The number of tasks of this type currently in the CallRouter queue.
Derived from: Call_Type_Real_Time.RouterCallsQNow
Router Tasks Q Now Time
The time in HH:MM:SS (hours, minutes, seconds) spent in queue for all tasks of this
type currently in the CallRouter queue.
Derived from: Call_Type_Real_Time.RouterCallsQNowTime
Longest Task Q
The time that the longest currently queued task for this call type entered the CallRouter
queue.
Derived from: Call_Type_Real_Time.RouterLongestCallQ
Router Queue Tasks 30
The number of tasks of this type removed from the CallRouter queue to be routed
during the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterQueueCallsHalf
Router Queue Tasks 5
The number of tasks of this type removed from the CallRouter queue to be routed
during the five-minute interval.
Derived from: Call_Type_Real_Time.RouterQueueCallsTo5
Router Queue Tasks Today
The number of tasks of this type removed from the CallRouter queue to be routed since
midnight.
Derived from: Call_Type_Real_Time.RouterQueueCallsToday
Router Queue Wait Time 30
The time in HH:MM:SS (hours,minutes,seconds) format that tasks of this type spent in
the CallRouter queue during the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeHalf
Router Queue Wait Time 5
The time in HH:MM:SS (hours,minutes,seconds) format that tasks of this type spent in
the CallRouter queue during the five-minute interval.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeTo5
Router Queue Wait Time Today
The time in HH:MM:SS (hours,minutes,seconds) format that tasks of this type spent in
the CallRouter queue since midnight.
Derived from: Call_Type_Real_Time.RouterQueueWaitTimeToday