User Guide

IPCC Call Type Report Templates caltyp24: Call Type Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
ICR Default Routed 30
The number of tasks of this type for which the ICM used default routing during the
current half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToHalf
Master Script ID
The master script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.MasterScriptID
Network Routed Today
The number of tasks of this type for which the IXC used default routing since midnight.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToday
Network Routed 30
The number of tasks of this type for which the IXC used default routing during the
current half-hour interval.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToHalf
Return Busy Today
The number of tasks of this type that the ICM software routed to the Busy target since
midnight.
Derived from: Call_Type_Real_Time.ReturnBusyToday
Return Busy 30
The number of tasks of this type that the ICM software routed to the Busy target during
the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnBusyToHalf
Return Ring Today
The number of tasks of this type that the ICM software routed to the Ring target since
midnight.
Derived from: Call_Type_Real_Time.ReturnRingToday
Return Ring 30
The number of tasks of this type that the ICM software routed to the Ring target during
the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnRingToHalf
Router Tasks Aband Q 30
The number of tasks of this type abandoned during the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf
Router Tasks Aband Q 5
The number of tasks of this type abandoned during the five-minute interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQTo5