User Guide

IPCC Call Type Report Templates Example IPCC Call Type Report
3- 3
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Example IPCC Call Type Report
caltyp33: Call Type
Abandon/Answer
Cumulative
Distribution by Half
Hour Report, page
3-43
IPCC only historical table The running
(accumulative) totals of
answered and
abandoned calls for
selected call types
across half-hour
intervals. The intervals
are measured in minutes
and seconds.
caltyp34: Call Type
Abandon/Answer
Cumulative
Distribution Report,
page 3-47
IPCC only historical table The running
(accumulative) totals of
answered and
abandoned calls for
selected call types
across daily intervals.
The intervals are
measured in minutes
and seconds.
caltyp35: VRU Calls
Analysis Half Hour
Report, page 3-50
IPCC and/or
standard ACD
historical table The total behavior of
calls to VRU applications
in half-hour intervals for
the selected time period.
caltyp36: VRU Calls
Analysis Daily Report,
page 3-53
IPCC and/or
standard ACD
historical table The total behavior of
calls to VRU applications
in daily intervals for the
selected time period.
Template Name
Applicable
Environment Type Description