User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates Summary List of IPCC Call Type Reports
Template Name
Applicable
Environment Type Description
IPCC Call Type
Real-Time Reports,
page 3-4
IPCC and/or
standard ACD
real-time
graph
Service levels since the
end of the last 5 minute
interval, half-hour
interval, and since
midnight.
caltyp05: Analysis of
Calls Half Hour Report,
page 3-17
IPCC and/or
standard ACD
historical table Routing and queuing
details for calls during
the half-hour interval.
caltyp20: Call Type
Real Time Report,
page 3-5
IPCC and/or
standard ACD
real-time table Current status of call
types.
caltyp21: Call Type
Half Hour Report, page
3-18
IPCC and/or
standard ACD
historical table Call type status,
gathered in half-hour
increments.
caltyp22: Call Type
Daily Report, page
3-22
IPCC and/or
standard ACD
historical table Call type status,
gathered in daily
increments.
caltyp23: Call Type
Historical All Fields
Report, page 3-27
IPCC and/or
standard ACD
historical table All the available
call-type historical
report data in the
Call_Type_Half_Hour
database table
caltyp24: Call Type
Real Time All Fields
Report, page 3-7
IPCC and/or
standard ACD
real-time table All the available
call-type current report
data in the
Call_Type_Real_Time
database table
caltyp31: Call Type
Abandon/Answer
Distribution by Half
Hour Report, page
3-35
IPCC only historical table The number of answered
and abandoned calls
across half-hour
intervals for each call
type. The intervals are
measured in minutes
and seconds. This report
shows the numbers for
each interval separately.
caltyp32: Call Type
Abandon/Answer
Distribution Report,
page 3-39
IPCC only historical table The number of answered
and abandoned calls
across daily intervals for
each call type. The
intervals are measured
in minutes and seconds.
This report shows the
numbers for each
interval separately.