User Guide

IPCC Agent Report Templates agteam27: Agent Team Historical All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Agent Team
The Enterprise Name of the agent team and its agent team ID.
Derived from: Agent_Team.EnterpriseName and Agent_Team.AgentTeamID
Media
The media routing domain into which the agent is logged. This is the media routing
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Supervisor
The agent teams' primary supervisor. If a primary supervisor is not configured, then
the Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name and skill target ID.
Derived from: Person.LastName + ', ' + Person.FirstName + Agent.SkillTargetID
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime
Task Treatment
Tasks Ans
The number of tasks begun during the half-hour interval. The count for CallsAnswered
is updated in the database at the time the task is begun.
Derived from: Agent_Skill_Group_Half_Hour.CallsAnsweredToHalf
Task Treatment
Handled
The total number of tasks handled by the agent during the half-hour interval.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledToHalfT
Drilldowns available No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group