User Guide

2- 4
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates Agent by Agent Reports
Example Agent by Agent Report
Agent Real-Time Reports
• agent20: Agent Real Time Report, page 2-5
• agent28: Agent Real Time All Fields Report, page 2-8
agent30: Agent
Not Ready
Summary Report,
page 2-58
IPCC and/or
standard ACD
historical table An overall summary of the not
ready status of selected agents
in a given time period.
agent31: Agent
Not Ready Detail
Report, page
2-60
IPCC and/or
standard ACD
historical table Summary details of the not
ready status of selected
individual agent sessions in a
given time period.
Template Name
Applicable
Environment Type Description