User Guide

IPCC Agent Report Templates Agent by Agent Reports
2- 3
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
agent21: Agent
Task Summary
Half Hour Report,
page 2-23
IPCC and/or
standard ACD
historical table Agent task summary for
selected agents, organized by
the selected half hour(s).
agent22: Agent
Task Summary
Daily Report,
page 2-27
IPCC and/or
standard ACD
historical table Agent task summary for
selected agents, organized by
the selected day(s).
agent23: Agent
Performance
Summary Half
Hour Report,
page 2-30
IPCC and/or
standard ACD
historical table Agent state summary for
selected agents, organized by
the selected half hour(s).
agent24: Agent
Performance
Summary Daily
Report, page
2-34
IPCC and/or
standard ACD
historical table Agent state summary for
selected agents, organized by
the selected day(s).
agent25: Agent
Consolidated Half
Hour Report,
page 2-38
IPCC only historical table Agent half-hour activity and
performance for all the agents
connected to the selected
peripheral(s) during the
selected half-hour interval(s).
agent26: Agent
Consolidated
Daily Report,
page 2-42
IPCC only historical table Agent half-hour activity and
performance for all the agents
connected to the selected
peripheral(s) during the
selected day interval(s).
agent27: Agent
Historical All
Fields Report,
page 2-46
IPCC and/or
standard ACD
historical table All the report data available
from the
Agent_Skill_Group_Half_Hour
table. ICM software generates
Agent_Skill_Group_Half_Hour
records for each logged on
agent.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
agent28: Agent
Real Time All
Fields Report,
page 2-8
IPCC and/or
standard ACD
real-time
table
All the report data available
from the Agent_Real_Time
table. ICM software generates
Agent_Real_Time records for
each agent.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
Template Name
Applicable
Environment Type Description