User Guide

2- 190
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agteam03: Agent Logout Status By Team Report
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Team Historical Reports
• agteam03: Agent Logout Status By Team Report, page 2-190
• agteam04: Agent Task Detail Activity Report, page 2-192
• agteam05: Agent Task Detail Performance Report By Team, page 2-195
• agteam21: Agent Team Task Summary Half Hour Report, page 2-198
• agteam22: Agent Team Task Summary Daily Report, page 2-202
• agteam23: Agent Team Performance Summary Half Hour Report, page 2-206
• agteam24: Agent Team Performance Summary Daily Report, page 2-209
• agteam25: Agent Team Consolidated Half Hour Report, page 2-212
• agteam26: Agent Team Consolidated Daily Report, page 2-216
• agteam27: Agent Team Historical All Fields Report, page 2-220
agteam03: Agent Logout Status By Team Report
Overview:
Subject A table of agents by selected team showing the Logon duration,
and the logout date and time for each agent.
Purpose To show ONLY agents who have logged out from the selected
team(s) during the selected interval.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By agent team, agent last name, agent first name, media
routing domain, and logon date and time
Drilldowns available No
Schema database
tables
Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain