User Guide

2- 178
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates Agent By Team Reports
agteam22: Agent
Team Task
Summary Daily
Report, page
2-202
IPCC and/or
Standard ACD
historical
table
Agent task summary for each
agent within the selected agent
team(s), organized by the
selected day(s).
agteam23: Agent
Team Perfo rma nce
Summary Half
Hour Report, page
2-206
IPCC and/or
Standard ACD
historical
table
Agent state summary for each
agent within the selected
team(s), organized by the
selected half hour(s).
agteam24: Agent
Team Perfo rma nce
Summary Daily
Report, page
2-209
IPCC and/or
Standard ACD
historical
table
Agent state summary for each
agent within the selected
team(s), organized by the
selected day(s).
agteam25: Agent
Team Consolidated
Half Hour Report,
page 2-212
IPCC only historical
table
Agent half-hour activity and
performance for all the agents in
the selected team(s) during the
selected half-hour interval(s).
agteam26: Agent
Team Consolidated
Daily Report, page
2-216
IPCC only historical
table
Agent daily activity and
performance for all the agents in
the selected team(s) during the
selected day interval(s).
agteam27: Agent
Team Historical All
Fields Report, page
2-220
IPCC and/or
Standard ACD
historical
table
All the report data available
from the
Agent_Skill_Group_Half_Hour
table, organized by agent team
and then by agent within the
team.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
agteam28: Agent
Team Real Time All
Fields Report, page
2-185
IPCC and/or
Standard ACD
real-time
table
All the report data available
from the Agent_Real_Time
table, organized by agent team
and then by agent within the
team.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
Template Name
Applicable
Environment Type Description