User Guide

2- 128
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agtskg03: Agent Skill Group Logout Status Report
Task Level Change
The date and time of the agent’s last task level change.
Derived from: Agent_Real_Time.DateTimeTaskLevelChange
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Skill Group Historical Reports
• agtskg03: Agent Skill Group Logout Status Report, page 2-128
• agtskg05: Agent Task Detail Performance Report, page 2-133
• agtskg07: Agent Skill Group Task Analysis Report, page 2-136
• agtskg10: Outbound Option (Blended Agent) Predictive and Progressive Tasks
Detail Performance Report, page 2-138
• agtskg11: Outbound Option (Blended Agent) Preview Task Detail Performance
Report, page 2-140
• agtskg12: Outbound Option (Blended Agent) Reservation Task Detail
Performance Report, page 2-142
• agtskg21: Agent Skill Group Task Summary Half Hour Report, page 2-143
• agtskg22: Agent Skill Group Task Summary Daily Report, page 2-147
• agtskg23: Agent Skill Group Performance Summary Half Hour Report, page
2-150
• agtskg24: Agent Skill Group Performance Summary Daily Report, page 2-153
• agtskg25: Agent Skill Group Consolidated Half Hour Report, page 2-156
• agtskg26: Agent Skill Group Consolidated Daily Report, page 2-160
• agtskg27: Agent Skill Group Historical All Fields Report, page 2-164
agtskg03: Agent Skill Group Logout Status Report
Overview:
Subject A table of all the agents in the selected skill groups showing logout
data for each agent, gathered in half-hour increments
Purpose To show ONLY agents who have logged out from the selected skill
group(s) during the selected interval.