User Guide

IPCC Agent Report Templates agtskg06: Outbound Option (Blended Agent) Status Report
2- 119
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Agent by Skill Group Real-Time Reports
• agtskg20: Agent Skill Group Real Time Report, page 2-120
• agtskg28: Agent Skill Group Real Time All Fields Report, page 2-124
agtskg06: Outbound Option (Blended Agent) Status Report
Data:
Skill Group
The name of the skill group to which these agent is associated.
Derived from: Skill_Group.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ' ' + Person.FirstName
Extension
The phone extension assigned to the agent.
Derived from: Agent_Real_Time.Extension
Overview:
Subject A table of all the agents in the selected skill group(s) showing
agent activity related to Outbound Option calls.
Purpose To show Outbound Option call status for the selected time
period
Applicable
environment
Outbound Option (IPCC and/or standard ACD)
Template type Real-time table
Default sort order By skill group
Drilldowns available No
Schema database
tables
Skill_Group
Agent
Person
Agent_Real_Time
Campaign
Query_Rule