User Guide

2- 118
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates Agent By Skill Group Reports
Example Agent by Skill Group Report
agtskg27: Agent Skill
Group Historical All
Fields Report, page
2-164
IPCC and/or
standard ACD
historical
table
All the report data available
from the
Agent_Skill_Group_Half_Ho
ur table, organized by skill
groups and then by agents
within the skill group.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
agtskg28: Agent Skill
Group Real Time All
Fields Report, page
2-124
IPCC and/or
standard ACD
real-time
table
All the report data available
from the Agent_Real_Time
table, organized by skill
groups and then by agents
within the skill group.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
Template Name
Applicable
Environment Type Description