User Guide

2- 116
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates Agent By Skill Group Reports
agtskg10: Outbound
Option (Blended Agent)
Predictive and
Progressive Tasks Detail
Performance Report,
page 2-138
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Each agent's task detail data
performance on predictive
tasks, gathered in half-hour
increments
agtskg11: Outbound
Option (Blended Agent)
Preview Task Detail
Performance Report,
page 2-140
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Each agent's performance
task data for preview calls,
gathered in half-hour
increments.
agtskg12: Outbound
Option (Blended Agent)
Reservation Task Detail
Performance Report,
page 2-142
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Each agent's performance
data for reservation calls,
gathered in half-hour
increments
agtskg20: Agent Skill
Group Real Time
Report, page 2-120
IPCC and/or
standard ACD
real-time
table
The current agent states of
each agent within the
selected skill group(s).
agtskg21: Agent Skill
Group Task Summary
Half Hour Report, page
2-143
IPCC and/or
standard ACD
historical
table
Agent task summary for
each agent within the
selected skill group(s),
organized by the selected
half hour(s).
agtskg22: Agent Skill
Group Task Summary
Daily Report, page
2-147
IPCC and/or
standard ACD
historical
table
Agent task summary for
each agent within the
selected skill group(s),
organized by the selected
day(s).
agtskg23: Agent Skill
Group Performance
Summary Half Hour
Report, page 2-150
IPCC and/or
standard ACD
historical
table
Agent state summary for
each agent within the
selected skill group(s),
organized by the selected
half hour(s).
agtskg24: Agent Skill
Group Performance
Summary Daily Report,
page 2-153
IPCC and/or
standard ACD
historical
table
Agent state summary for
each agent within the
selected skill group(s),
organized by the selected
day(s).
agtskg25: Agent Skill
Group Consolidated
Half Hour Report, page
2-156
IPCC only historical
table
Agent daily task statistic
totals and time allocations,
gathered in half-hour
increments.
agtskg26: Agent Skill
Group Consolidated
Daily Report, page
2-160
IPCC only historical
table
Agent daily task statistic
totals and time allocations,
gathered in day increments.
Template Name
Applicable
Environment Type Description