User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agtper25: Agent Peripheral Consolidated Half Hour Report Template
agtper25: Agent Peripheral Consolidated Half Hour Report Template
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Media
The media routing domain into which the agent is logged for doing this type of task.
This is the media routing domain associated with the Skill Group in which the agent
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more
than one media routing domain, then that agent also belongs to more than one skill
group.
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Subject A table of all agents on the selected peripheral(s) showing each
agent's tasks and performance, gathered in half-hour increments.
Note: Completed tasks are all the tasks all tasks that completed
during the time shown (that is, on the row in the report). This
includes any tasks which began before the time frame shown.
However, this does not include tasks where the caller abandoned in
the local ACD queue.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show agent half-hour activity and performance for all the
agents connected to the selected peripheral(s) during the selected
time period.
Applicable
environment
IPCC
Template type Historical table
Sort order By peripheral, then by media routing domain, agent's last name,
first name, and date and time
Drilldowns available No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group