Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
9BAppendix C – Acronyms and Terms
©2008 Cisco Systems, Inc. 68
Acronyms or Terms Description
HDS Historical Database Server
ICM Cisco Intelligent Contact Management Software
IPCC IP Contact Center
ISE Internet Script Editor
IVR Interactive Voice Response
MCS Cisco Media Convergence Server
MR PG Media Routing PG
MR-PIM Media Routing PIM
NAM Cisco Network Applications Manager – ICM/IPCC Hosted Editions
NAS Network Attached Storage
PG Peripheral Gateway
PIM Peripheral Interface Manager – a software component in the PG.
RMS Remote Monitoring Suite
SAN Storage Area network
SATA Serial ATA
SP Service Pack
SRND IPCC Solution Reference Network Design Guide
SS7 Signaling System 7 – a telecommunication protocol
System IPCC Enterprise IPCC Enterprise Edition deployment model featuring simplified
installation and integrated web-based configuration
TAC Cisco Technical Assistance Center
Technology Refresh Install and configure the system and product software on newly acquired
hardware, migrating historical and configuration data from the prior
hardware environment.
TDM Time Division Multiplexing
VPN Virtual Private Network
VRU Voice Response Unit