Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 11.5(1)

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

For a detailed list of language localizations implemented for different portions of this release, refer to the Cisco Unified ICM/Contact

Center Product and System Localization Matrix available at: http://www.cisco.com/application/vnd.ms-

excel/en/us/guest/products/ps1846/c1225/ccmigration_09186a008068770f.xls.

Table 7.66: Microsoft Software Localizations for ICM/IPCC/System IPCC

Microsoft

Software *

Supported Microsoft

Software Localization

SQL Server

Collation

• Danish (MUI only)

• Dutch

• English

• French

• German

• Italian

• Portuguese (Brazil)

• Spanish

• Swedish

Latin1

• Chinese (Simplified)

Chinese_PRC

• Korean

Korean_Wansung

Windows

and

SQL Server

• Japanese

Japanese

* Microsoft Windows and SQL Server must be of the same language version on a given computer.

Important

: In all cases, the Internet Explorer locale at the WebView Client must use the same date format as the locale at the

WebView Server. For example, if the WebView Server has the US English locale (with the format MM/DD/YYYY), then the

WebView Client must also use a browser locale with the MM/DD/YYYY format.

In addition, a WebView Client can employ Microsoft Windows and Internet Explorer localized in a language that meets one of these

two criteria:

1. The WebView Server that it connects to uses English Microsoft Windows (without MUI language selection). For example,

a Russian WebView Client may connect to an English Windows Webview Server.

2. The WebView Server that it connects to uses a language for Microsoft Windows that is included in the same native

character set as the WebView Client's Microsoft Windows language. (Character set corresponds to SQL Server Collation

indicator above.) For example, an Italian WebView Client may connect to a German Windows WebView Server because

both Italian and German are included in the Latin1 character set.

7.7.5 Operating System and Database Requirements

The tables below present operating system requirements specific to ICM/IPCC server type. The second table covers those

ICM/IPCC servers and client desktop deployments requiring special consideration, while the third table addresses System IPCC.