Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc. 53
• Supports up to four processors on one server
• Supports up to 2 GB of RAM
Microsoft SQL Server 2000 Standard Edition can run on the following operating systems:
• Microsoft W
indows Server 2003, Standard Edition
• Microsoft Windows 2000 Server
• Microsoft Windows Server 2003, Enterprise Edition
• Microsoft Windows 2000 Advanced Server
Microsoft SQL Server 2000 Enterprise Edition
• Support
s more than 4 CPUs
• Supports more than 2 GB of RAM
Microsoft SQL Server 2000 Enterprise Edition can run on the following operating systems:
• Microsoft W
indows Server 2003, Enterprise Edition
• Microsoft Windows 2000 Advanced Server
Microsoft Service Packs
• IC
M/IPCC 7.0(0) and 7.1(x) require SQL Server 2000 Service Pack 4 to be applied on SQL Server 2000.
Purchasing SQL Server 2000
Custom
ers can still acquire SQL Server 2000 licenses by taking advantage of the SQL Server 2005 "downgrade rights." The
downgrade rights enable you to purchase server plus device CALs, server plus user CALs, or processor licenses for SQL Server
2005 and install and use the previous version. Please refer to http://www.microsoft.com/sql/howtobuy/default.mspx#EXE
for more
information.
The following are steps we recommend to follow in order to acquire SQL Server 2000 media. This assumes that customers license
SQL Server under one of the Microsoft Volume Licensing programs.
Open License: Call Microsoft Fulfillment at 1-800-248-0655. Request the SQL Server 2000 media and pay a nominal S&H charge.
Select License: Contact a Microsoft software reseller and request the SQL Server 2000 media.
Enterprise Agreement: Contact the Microsoft Representative for your company.
7.7.3 Licensing Requirements
ICM/IPCC software runs on Windows Server 2003 operating system and uses the services of SQL Server 2000 database
management system. As such, ICM/IPCC deployments are to meet the licensing requirements for Windows Server 2003 and SQL
Server 2000.
7.7.3.1 Windows Server 2003 Licensing
C
isco Customer Contact Enterprise and Hosted customers are encouraged to consult Microsoft resources and documentation to
determine the licensing that best fits their environment. In many cases, customers may already be licensed for Windows Server 2003
under an existing agreement with Microsoft. In such cases, there is no need to obtain additional licensing for ICM-based servers.
Customers are responsible for ensuring they are in compliance with Microsoft Licensing terms. Cisco does not currently OEM
Windows Server 2003 for Enterprise or Hosted Contact Center Solutions. MCS server purchases may include the following retail
offerings:
WIN2003-STD-ENG Windows Server 2003 - Standard Edition (10 CALs)
WIN2003-ENT-ENG Windows Server 2003 - Enterprise Edition (25 CALs)