Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc. 49
CAD Agent Desktop
Minimum Platform:
GEN-10-004-Class
Recommended:
GEN-10-005-Class
Other hardware Requirements
100/1000 Ethernet port
Operating system and other software
Windows compatible full-duplex sound card (if using Cisco
IP Communicator)
See CTI Supported Platforms
7.6.20 RMS – Remote Monitoring Suite
RMS is highly scalable and deployed in a number of configurations. Most typically, the LGMapper and LGArchiver nodes are
deployed as co-resident in a single server. The Listener is separately deployed; a fault tolerant duplexed configuration is supported.
Multiple Alarm Tracker client nodes may be served from a single LGMapper/LGArchiver pair.
Separate physical disks are required in the Listener server, allowing for segregation of o/s and “phone home” customer database.
2GB memory is required for the small system configuration, and a full 4GB for larger (<25 customer) systems.
Special consideration must be given to migration of Windows 2000 to Windows Server 2003 RMS-monitored customers, and of the
Listener node itself. Consult the Cisco Remote Monitoring Suite Administration Guide, Release 2.1 for full detail.
Note: RMS is not supported with System IPCC deployment.
Table 7.63: RMS Servers
Capacity Server Hardware Other requirements and remarks
25 customers MCS-20-004-Class
MCS-20-003-Class
MCS-20-002-Class
MCS-20-001-Class
75 customers MCS-30-003-Class
MCS-30-002-Class
MCS-30-001-Class
150 customers
RMS Listener
MCS-40-003-Class
MCS-40-002-Class
MCS-40-001-Class
For Modem Bank Use
Multi-port serial adapter and modems (Digi
AccelePort Xp)
Dedicated customer file database drive required.
10 AlarmTracker
clients
MCS-30-003-Class
MCS-30-002-Class
MCS-30-001-Class
25 AlarmTracker
clients
RMS LGMapper
RMS LGArchiver
MCS-40-003-Class
MCS-40-002-Class
MCS-40-001-Class
N/A RMS
AlarmTracker
Client
MCS-10-004-Class
MCS-10-003-Class
MCS-10-002-Class
MCS-10-001-Class
ATA/IDE acceptable
Microsoft Windows XP with Service Pack 2