Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 11.5(1)

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

List of Tables

Table 1.1 Updates Made for Republications since February 2008 ................................................................................... 2

Table 6.1: ICM/IPCC Configuration Limits and Scalability Constraints ........................................................................ 11

Table 7.1: ICM/IPCC Operating Conditions................................................................................................................ 14

Table 7.2: Agent PG Configuration Options with CTI OS - IPCC Enterprise Hardware.................................................. 15

Table 7.3: Agent PG Configuration Options with Cisco Agent Desktop - IPCC Enterprise Hardware,............................. 15

Table 7.4: Progger Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh .............................................. 17

Table 7.5: Central Controller Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh .............................. 17

Table 7.6 : Agent PG Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh .......................................... 18

Table 7.7: CAD Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh.................................................. 18

Table 7.8: Outbound Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh ........................................... 18

Table 7.9: Progger Servers - IPCC Enterprise Hardware, Common Ground Upgrade ..................................................... 19

Table 7.10: Central Controller Servers - IPCC Enterprise Hardware, Common Ground Upgrade..................................... 20

Table 7.11: Agent PG Servers - IPCC Enterprise Hardware, Common Ground Upgrade................................................. 20

Table 7.12: CAD Servers - IPCC Enterprise Hardware, Common Ground Upgrade ....................................................... 21

Table 7.13: IPCC Outbound Servers - IPCC Enterprise Hardware, Common Ground Upgrade........................................ 21

Table 7.14: System IPCC Enterprise, up to 300 Agents................................................................................................ 22

Table 7.15: System IPCC Enterprise, up to 2000 Agents.............................................................................................. 22

Table 7.16: Rogger Server - ICM Enterprise, New Deployments/Tech. Refresh............................................................. 23

Table 7.17 : Rogger and Logger Servers - ICM Enterprise, New Deployments/Tech. Refresh......................................... 23

Table 7.18: MR PG Servers - ICM Enterprise, New Deployments/Tech. Refresh........................................................... 23

Table 7.19: Rogger Servers - ICM Enterprise, Common Ground Upgrade..................................................................... 24

Table 7.20: Central Controller Servers - ICM Enterprise, Common Ground Upgrade..................................................... 24

Table 7.21: Logger with Other Generic Hardware - ICM Enterprise, Common Ground Upgrade..................................... 25

Table 7.22: ICM Enterprise Common Ground, MR PG Servers.................................................................................... 25

Table 7.23: CTI OS Servers - ICM Enterprise, Common Ground Upgrade .................................................................... 25

Table 7.24: NAM Rogger Servers - IPCC Hosted........................................................................................................ 26

Table 7.25: CICM Router and CICM Logger Servers - IPCC Hosted............................................................................ 26

Table 7.26: Multi-Instance Agent PG with CTI OS Servers - IPCC Hosted ................................................................... 26

Table 7.27: Unified Contact Center Management Portal Hardware Capacity.................................................................. 27

Table 7.28: Unified Contact Center Management Portal Physical Drive Layout............................................................. 27

Table 7.29: Router and NAM Logger Servers - ICM Hosted ........................................................................................ 28

Table 7.30: CICM Router and CICM Logger Servers - ICM Hosted ............................................................................. 28

Table 7.31: ICM Router Servers ................................................................................................................................ 29

Table 7.32: ICM Logger Servers - New Deployment/Tech. Refresh............................................................................. 30

Table 7.33: ICM Logger Server - Common Ground Upgrade ....................................................................................... 30