Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc. 33
7.6.3.1.2 AW – Real-Time Distributor, HDS and with separate dedicated WebView Server(s)
Operating System and Database Requirements
• Microsoft Windows 2003 Standard Edition, Service Pack 1
• Microsoft SQL Server 2000 Standard Edition, Service Pack 4
Note: High load/performance constrained by the SQL Server 2 GB memory boundary require the deployment of Microsoft
Windows Server 2003 Enterprise Edition (with the /3GB switch) and SQL Server 2000 Enterprise Edition, to address additional
server memory.
Table 7.36: AW, HDS, separate WebView Server Requirements - New Deployment/Tech. Refresh
Capacity
Reporting
Users Per
HDS
WebView
Servers Per
HDS, each
supporting 50
users
ECC Bytes
Persisted
Hardware Other requirements
50 1 1000 - 2000
100 2 200- 1000
200 4 200
GEN-50-004-Class
Disk Configuration – 8 Disks
Disks 1 – 2: OS, ICM, SQL Server and other 3
rd
party software, RAID 1.
100 GB DB: Disks 3 – *, Database files, ICM
Database Transaction Log(s) RAID 10. Dedicated 2
channel RAID Controller, min 256 MB cache with
battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated
drive to limit disk contention).