Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 11.5(1)

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

Contents

7.6.10 ICM/IPCC SS7 Network Interface Option.................................................................................................. 40

7.6.11 ICM Outbound Option................................................................................................................................ 41

7.6.12 CTI OS Server............................................................................................................................................. 42

7.6.13 Silent Monitor Service for CTI OS.............................................................................................................. 42

7.6.14 Citrix MetaFrame Presentation Server 4.0................................................................................................. 42

7.6.15 CTI OS Agent and Supervisor Desktops ..................................................................................................... 43

7.6.16 CTI Driver for Siebel .................................................................................................................................. 44

7.6.17 Cisco Data Store......................................................................................................................................... 45

7.6.18 CRM Connector .......................................................................................................................................... 45

7.6.18.1 CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0...............................................................45

7.6.18.2 CRM Connector for SAP..........................................................................................................................................47

7.6.18.3 CRM Connector Supported Platforms ..................................................................................................................... 48

7.6.19 CAD Agent and Supervisor Desktops ......................................................................................................... 48

7.6.20 RMS – Remote Monitoring Suite................................................................................................................. 49

7.6.21 Cisco Collaboration Server ........................................................................................................................ 50

7.6.22 Cisco Media Blender (CMB) for Web Collaboration Option ..................................................................... 50

7.6.23 Cisco Unified Web Interaction Manager.................................................................................................... 50

7.6.24 Dynamic Content Adapter (DCA) for Web Collaboration Option..............................................................50

7.6.25 Cisco E-Mail Manager Option ................................................................................................................... 50

7.6.26 Cisco Unified E-mail Interaction Manager ................................................................................................ 50

7.6.27 Cisco Support Tools Server ........................................................................................................................ 51

7.6.28 Cisco Support Tools Node Agent ................................................................................................................ 51

7.7 ICM/IPCC SYSTEM SOFTWARE REQUIREMENTS................................................................................................... 52

7.7.1 Microsoft Windows Server 2003...................................................................................................................... 52

7.7.2 Microsoft SQL Server 2000 ............................................................................................................................. 52

7.7.3 Licensing Requirements................................................................................................................................... 53

7.7.3.1 Windows Server 2003 Licensing .............................................................................................................................53

7.7.3.2 SQL Server 2000 Licensing.....................................................................................................................................54

7.7.4 Microsoft Software Localizations.................................................................................................................... 56

7.7.5 Operating System and Database Requirements............................................................................................... 57

7.7.6 CTI Supported Platforms................................................................................................................................. 60

7.7.7 Supported Third Party Software...................................................................................................................... 61

7.7.8 Cisco Security Agent........................................................................................................................................ 62

7.7.9 Unified Contact Center Management Portal Software Requirements............................................................. 62

APPENDIX A – SERVER CLASSES.................................................................................................................................. 63

APPENDIX B – RAID CONFIGURATION REQUIREMENTS..................................................................................... 66

APPENDIX C – ACRONYMS AND TERMS .................................................................................................................... 67