Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.4.1 Unified Contact Center Management Portal Hardware Requirements

Each of the deployment models described in this section assumes the possibility of an n-sided server configuration that replicates

data between sites.

With regard to resource management, the best practice is to map folder structure to organizational structure.

Table 7.27: Unified Contact Center Management Portal Hardware Capacity

Capacity

Agents Portal

Users

Ops/

Hour

Folders Folder

Depth

Role Server Class

1500 150 100 200 5 Single Server

System

GEN-40-001-Class

6000 600 600 N/A N/A Secure System Web

Application Server

GEN-40-001-Class

3000 300 400 300 6 Secure System

DB Server

GEN-40-003-Class

6000 600 600 600 6 Secure System

DB Server

GEN-50-004-Class

Note: The high-end Database Server may support more agents/users than this, but doing so is not recommended.

Note: With RAID configured systems Windows 2000 disk write caching is disabled, and therefore the write caching has to be set in

the RAID controller BIOS available on boot-up (before the operating system loads).

7.4.1.1 Two Physical Drive Layout

Table 7.28: Unified Contact Center Management Portal Physical Drive Layout

Drive Min. Size Function

C: 72GB+ Windows operating system, program executables and Windows page file

D: 72GB+ Database data files and transaction log

Z: N/A CD/DVD-ROM

7.4.1.2 Network

Shared network connections such as WANs must be carefully checked and the Unified Contact Center Management Portal data

throttled to avoid large bow-waves saturating the link to the detriment of other applications.

Network Recommendations

• Windows Load Balancing Service (optional)

• 100 Base-T/1000 Base-T NIC connected to a suitable layer-3 switch (recommended)

• Multiple network cards within a Unified Contact Center Management Portal server