Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.4 IPCC Hosted Edition Hardware Requirements

This section assists you in selecting the hardware servers for IPCC Hosted Edition, including new deployments / technology refresh

and common ground upgrade.

Table 7.24: NAM Rogger Servers - IPCC Hosted

Capacity

(cps)

NAM Rogger

32 GEN-50-001-Class

38 GEN-50-003-Class

Table 7.25: CICM Router and CICM Logger Servers - IPCC Hosted

Capacity (agents)

7.0(0) and 7.1(x)

Agents Instances

CICM Router CICM Logger

2250 3 MCS-40-001-Class MCS-40-001-Class

3190 3 MCS-40-002-Class MCS-40-002-Class

3750 3 MCS-40-003-Class MCS-40-004-Class

3750 10 MCS-40-003-Class GEN-50-001-Class

3825 25 GEN-50-002-Class GEN-50-002-Class

4500 25 GEN-50-003-Class GEN-50-003-Class

Table 7.26: Multi-Instance Agent PG with CTI OS Servers - IPCC Hosted

Capacity

(agents) 7.0(0)

Capacity

(agents) 7.1(x)

Agent PG with CTI

Operating Conditions

880 1600 MCS-40-003-Class

CTI OS Security Disabled

500 1200 MCS-40-003-Class

CTI OS Security Enabled

Notes:

For more details about sizing mobile agents please refer to Cisco Unified Contact center Enterprise 7.x Solution Reference Network

Design at http://www.cisco.com/go/srnd