Release Note

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 11.5(1)

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

6BICM/IPCC Hardware and Software Requirements

7.1.3 Common Ground Upgrade

Option 1 - Support up to 360 Agents

The Progger configuration consists of ICM Router, ICM Logger, Agent PG (CCM PIM, VRU PIM, CG, and CTI OS) on the same

server.

Table 7.9: Progger Servers - IPCC Enterprise Hardware, Common Ground Upgrade

Capacity

(agents)

7.0(0)

Capacity

(agents)

7.1(x)**

Progger with

no options

Progger with

CAD Services**

Progger with

MR PG, Dialer

Progger with

CAD Services** , MR PG, Dialer

20 20 MCS-40-001-Class

30 30

MCS-40-001-

Class

60 60

MCS-30-001-

Class

MCS-40-001-

Class

N/A

126 178

180 180

N/A

180 270

MCS-40-001-

Class

N/A

30 30 MCS-40-002-Class

40 40

MCS-40-002-

Class

85 85

MCS-30-002-

Class

MCS-40-002-

Class

N/A

178 252

255 255

N/A

255 360

MCS-40-002-

Class

N/A

** In all cases where CAD Services are co-resident, 7.1(x) capacity remains the same as 7.0(0) capacity. For example, on a Progger

with CAD Services, MCS-40-001 Class, with 7.1(2), agent capacity is 60.