Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc. 14
7 ICM/IPCC Hardware and Software Requirements
ICM/IPCC Operating Conditions
Except when explicitly specified, the ICM/IPCC hardware selection described in this section is based on the following operating
conditions. In determining how to size an ICM or IPCC (Enterprise or Hosted) software implementation, it is important to consider
the factors listed here. While there are additional variables that would impact system capacity, Cisco has chosen a representative
subset and provided a set of values on which the sizing recommendations herein are based.
Table 7.1: ICM/IPCC Operating Conditions
Operating Condition Value IPCC
EE
ICM EE IPCC HE ICM HE Comments
1
9 9 9 9
Simplex CTI OS System Maximum Number of
CTI OS Servers per
PG
2
9 9 9 9
Duplex CTI OS System
Average skill groups
per agent per team
5
9 9 9 9
Does not include default skill group
Assumes 17 stats per skill group
enabled
Number of
Supervisors
10%
9
N/A
9
N/A 10% of total agent population
Number of Teams 10%
9
N/A
9
N/A 10% of total agent population (9
agents and one supervisor per team)
2
9 9
N/A
9
Monitor mode
applications (CTI OS)
10 N/A N/A 1 per
instance
N/A
All-event clients
(CTI Server) with
single processor
server
4
9 9 9 9
ECC Usage (bytes) 200
9 9 9 9
Call Flow Traffic on
straight Calls
85%
Call Flow Traffic on
transfer Calls
10%
Call Flow Traffic on
conference Calls
5%
9 9 9 9