Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
5BICM/IPCC Configuration Limits and Scalability Constraints
©2008 Cisco Systems, Inc. 12
Limit Value
System
IPCC
IPCC
EE
ICM
EE
IPCC
HE
ICM
HE
Comments
Maximum TDM PIMs per
PG
5 N/A N/A
9
N/A
9
Multiple PIMs on a PG can impact
performance, thus lowering the total
number of agents and IVR ports and call
volume supported when compared to a
single PIM per PG. There is a maximum
of one PIM per TDM PG with CTI OS
co-resident.
Maximum MR PIMs per
PG
10 N/A
9 9 9 9
Maximum MR PIMs per
PG in System IPCC
1
9
N/A c N/A N/A
Number of PGs per server 2 N/A
9
N/A N/A
9
This is not applicable to multi-instance
CTI OS in a Hosted IPCC environment.
Number of PGs per CICM
instance
80 N/A N/A N/A
9
N/A This is only applicable to Hosted IPCC
with multi-instance CTI OS deployment.
Number of PGs per server
for System IPCC
1
9
N/A N/A N/A N/A
Number of duplex PGs per
ICM instance
80 N/A
9 9 9 9
Maximum VRU operations
per second per VRU PG
100 N/A
9 9 9 9
Using Service Control Interface and 4
IVR operations per call.
Maximum HDS Servers
per Logger side
2
9 9 9 9 9
Maximum instances per
CICM platform
25 N/A N/A N/A
9 9
This assumes that the total offered load
for all instances and their configurations
are within the limit of a maximum
capacity of a single instance.
Maximum CICMs per
NAM platform
75 N/A N/A N/A
9 9
The maximum CICM physical servers
per NAM is six. Consult your Cisco
representative if you need more than six.
Maximum CTI OS per PG 1
9 9 9
N/A
9
Maximum instances per
PG/CG/CTI OS server
10 N/A N/A N/A
9
N/A
Maximum HDS instances
per Hosted Distributor
server
10 N/A N/A N/A
9 9
Number of dialers per PG 2 N/A
9 9 9 9
Number of dialers per PG
for System IPCC
1
9
N/A N/A N/A N/A