Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

3BServer Hardware Configuration Guidelines

4.1 Unified Contact Center Management Portal Data Storage and Backup

Storage Hardware

•

SCSI (recommended)

• Serial ATA (small systems only)

• NCQ controllers

• 7200rpm

Configuration Guidelines

• Single Server System

• 4x72GB HDD as 2x72GB RAID1 arrays

• Secure System

• 2x72GB RAID1 array (Web Application Server)

• 8x72GB HDD as 2x72GB and 1x144GB RAID1 arrays (DB Server: midrange)

• 8x72GB HDD as 2x72GB and 1x144GB RAID1 arrays (DB Server: high end)

Backup Options

The database backup strategy may be set by the customer according to their own in-house strategies.

The suggested policy for backup of the Portal is:

• Nightly incremental backup

• Weekly full backup

4.1.1 Database Sizing

The size of the RDBMS is calculated by the following formula:

4 * Cisco ICM size * (Desired retention period/Cisco purge period)

For example, if the Cisco HDS is sized at 1GB for 8 weeks of storage and the customer wishes to retain data for 52 weeks, the

formula would then be:

4 * 1GB * 52/8 = 26GB.