Hardware and System Software Specification (Bill of Materials) Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4, and 7.1(x) Revision 1.14 Last Updated: December 4, 2008 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification Contents Contents 1 OVERVIEW................................................................................................................................................................... 1 1.1 2 UPDATED INFORMATION IN THIS DOCUMENT .......................................................................................................... 2 REFERENCES.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification Contents 7.6.10 7.6.11 7.6.12 7.6.13 7.6.14 7.6.15 7.6.16 7.6.17 7.6.18 ICM/IPCC SS7 Network Interface Option .................................................................................................. 40 ICM Outbound Option ................................................................................................................................
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification List of Tables List of Tables Table 1.1 Updates Made for Republications since February 2008 ................................................................................... 2 Table 6.1: ICM/IPCC Configuration Limits and Scalability Constraints ........................................................................ 11 Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification List of Tables Table 7.34: WebView Reporting Data Set .................................................................................................................. 31 Table 7.35: AW, HDS, co-resident WebView Server Requirements - New Deployment/Tech. Refresh........................... 32 Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification List of Tables Table A.0.1: Series ‘40’ of MCS Server Classes (Dual Processor) ................................................................................ 63 Table A.0.2: Series ‘30’ of MCS Server Classes (Single Processor) .............................................................................. 63 Table A.0.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 0BOverview 1 Overview This Hardware and System Software Specification was formerly known as the ICM/IPCC Bill of Materials (BOM). It has been renamed to better reflect its content and purpose.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 0BOverview thresholds (such as the maximum number of supported agents) are indicated. Special consideration is provided for installations being upgraded to Release 7.0(0) on existing hardware.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 1BReferences 2 References ICM/IP Contact Center Enterprise and Hosted Editions information can be found on www.cisco.com. Product documentation, including planning, upgrade, install, configuration, reporting, reference, and developer documentation, is available at http://www.cisco.com/public/support/tac/documentation.html.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 2BServers for Cisco Contact Center Applications 3 Servers for Cisco Contact Center Applications The ICM/IPCC Contact Center solutions are fully supported on the Cisco 7800 Series Media Convergence Server (MCS) family of Intel-based, high performance hardware servers.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 3BServer Hardware Configuration Guidelines 4 Server Hardware Configuration Guidelines This section provides system integrators and customers with guidelines, supported and unsupported server hardware, and storage configurations.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 3BServer Hardware Configuration Guidelines o ATA o 10,000 RPM (minimum) for all other nodes 7,200 RPM Configuration guidelines: • • • A dedicated on-board or add-in RAID controller must be used with a minimum of 128 MB of battery backed cache. Increasing the number of physical drives increases the overall fault tolerance of the disk array.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 3BServer Hardware Configuration Guidelines troubleshoot the application in the event faults result from disk I/O and other resource contention. If the NAS or SAN storage deployment is suspected of affecting the functions of the contact center solution, the customer will be required to deploy an approved storage solution.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 3BServer Hardware Configuration Guidelines 4.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 4BSoftware Upgrade Considerations 5 Software Upgrade Considerations Upgrading an ICM / IPCC installation from Release 5.0 or 6.0 requires that you first upgrade the entire system to 7.0(0). You can then install 7.1(x) on your upgraded 7.0(0) system. See also the Overview on page 1. This section describes the considerations for this process. 5.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 4BSoftware Upgrade Considerations Although PGs are supported back two previous versions, to eliminate defects and add feature enhancements, the PGs should be upgraded to the same version as the Central Controller. In addition, to minimize upgrade complications Cisco recommends all components are at the same version prior to performing the upgrade.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 5BICM/IPCC Configuration Limits and Scalability Constraints For details on this problem, and to obtain a Microsoft hotfix that deals with the problem, see the Microsoft Knowledge Base on "Update Rollup 1 for Windows 2000 SP4 and known issues" (Article ID 891861). 5.2 Installing ICM/IPCC Maintenance Release 7.1(x) For all ICM Releases 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 5BICM/IPCC Configuration Limits and Scalability Constraints Limit Value System IPCC IPCC EE ICM EE IPCC HE ICM HE Comments 9 9 9 9 9 All-event clients (CTI 7 Server) Note: For IPCC Hosted Edition, there is only one instance of dialer per CICM with a maximum of 2 Dialers per machine. ©2008 Cisco Systems, Inc.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7 ICM/IPCC Hardware and Software Requirements ICM/IPCC Operating Conditions Except when explicitly specified, the ICM/IPCC hardware selection described in this section is based on the following operating conditions.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.1 IPCC Enterprise Edition Hardware Requirements This section assists you in selecting the hardware servers for your IPCC solution, including both the IPCC Enterprise and System IPCC Enterprise deployment models.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Consider the following factors when sizing call center resources: CTI OS For 7.0(0) and 7.1(x), Agent Capacity is further decreased by 25% when CTI OS Security is enabled. Mobile Agents The Mobile Agent feature is introduced for IPCC in 7.1(x). Agent capacity is decreased for mobile agents.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.1.2 New Deployments and Technology Refresh Option 1 - Supports up to 450 Agents The Progger configuration consists of ICM Router, ICM Logger, Agent PG (CCM PIM, VRU PIM, CG, and CTI OS) on the same server. Table 7.4: Progger Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh Capacity (agents) 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Table 7.6 : Agent PG Servers - IPCC Enterprise Hardware, New Deployment/Tech Refresh Capacity (agents) 7.0(0) Capacity (agents) 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.1.3 Common Ground Upgrade Option 1 - Support up to 360 Agents The Progger configuration consists of ICM Router, ICM Logger, Agent PG (CCM PIM, VRU PIM, CG, and CTI OS) on the same server. Table 7.9: Progger Servers - IPCC Enterprise Hardware, Common Ground Upgrade Capacity (agents) 7.0(0) Capacity (agents) 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Option 2 - Supports from 300 to 5100 Agents Server configuration options: • • Option 2.1 (see below): Rogger configuration – this server has the ICM Router and ICM Logger collocated Option 2.2 (see below): Standalone Router and standalone Logger Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements NOTES: • Agent Capacity is decreased by 25% when CTI OS Security is enabled. • Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on the call delivery mode for the mobile agent.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.2 System IPCC Enterprise Hardware Requirements NOTE: Agent capacity is further decreased for mobile agents. For more details about sizing mobile agents please refer to Cisco Unified Contact center Enterprise 7.x Solution Reference Network Design at http://www.cisco.com/go/srnd.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.3 ICM Enterprise Edition Hardware Requirements This section assists you in selecting the hardware servers for your ICM Enterprise Edition, including new deployments and technology refresh and common ground upgrade. 7.3.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.3.3 Common Ground Upgrade Table 7.19: Rogger Servers - ICM Enterprise, Common Ground Upgrade Capacity (agents) 7.0(0) and 7.1(x) Rogger 1200 MCS-40-001-Class 1700 MCS-40-002-Class Table 7.20: Central Controller Servers - ICM Enterprise, Common Ground Upgrade Capacity (agents) 7.0(0) and 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Table 7.21: Logger with Other Generic Hardware - ICM Enterprise, Common Ground Upgrade Capacity (agents) 7.0(0) and 7.1(x) Logger BHCA Agents 1,500 50 GEN-30-001-Class ( < 10GB of data ) 7,500 250 GEN-40-001-Class 30,000 1000 GEN-40-002-Class Please see section 7.6.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.4 IPCC Hosted Edition Hardware Requirements This section assists you in selecting the hardware servers for IPCC Hosted Edition, including new deployments / technology refresh and common ground upgrade. Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.4.1 Unified Contact Center Management Portal Hardware Requirements Each of the deployment models described in this section assumes the possibility of an n-sided server configuration that replicates data between sites.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.5 ICM Hosted Edition Hardware Requirements This section assists you in selecting the hardware servers for ICM Hosted Edition, 6 covering new deployments and technology refresh as well as common ground upgrade. For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6 ICM/IPCC Common Component Server Requirements This section describes the ICM/IPCC common standalone server requirements. These ICM/IPCC components can be used in various ICM/IPCC product editions. 7.6.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.2.1 New Deployment and Technology Refresh Upgrade Table 7.32: ICM Logger Servers - New Deployment/Tech.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.3 AW – Distributor, HDS, and WebView Server For IPCC Enterprise and IPCC Hosted, Internet Script Editor is optional, and unlike in previous releases, it is no longer required that a WebView Server be installed on an AW/HDS. This option increases reporting scalability for large and hosted customers.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.3.1 New Deployment and Technology Refresh Upgrade 7.6.3.1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.3.1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.3.2 Common Ground Upgrade 7.6.3.2.1 AW – Real-Time Distributor, HDS and with co-resident WebView Operating System and Database Requirements • • Microsoft Windows 2000 Server, Service Pack 4 Microsoft SQL Server 2000 Standard Edition, Service Pack 4 Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.3.2.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.4 AW – Real-Time Distributor • • Internet Script Editor (ISE) Optional Without HDS Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.6 WebView Client and Internet Script Editor The WebView client is a desktop or laptop from which a user can access the WebView Server via the Internet Explorer web browser. A user can optionally purchase Sybase InfoMaker to create custom templates to deploy onto the WebView server.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.8 IPCC Gateway IPCC Gateway enables a parent child deployment model, The parent is ICM EE, and the child can be IPCC EE, System IPCC, and IPCC Express. Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Table 7.48: TDM ACD PG Hardware, software requirements and remarks For Redundant PG Installation +1 x 100/1000 Ethernet port (if Peripheral does not reside on visible LAN) For ICM Enterprise: Interfacing with TDM ACDs FOR NORTEL DMS-100 V.24/V.35 INTERFACE 1 x Eiconcard S94 66MHz Dual port X.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.11 ICM Outbound Option This section is applicable to ICM Enterprise Edition and ICM Hosted Edition only. Note that there can be only one instance of Outbound Option per CICM for ICM Hosted. Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Operating System Requirement The Outbound Option server is supported on the Microsoft Windows Server 2003 operating system. See page 9 for the operating system migration support policy.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Release 7.0(0) of the CTI OS Agent and Supervisor Desktops and Cisco Agent Desktop supports the Citrix MetaFrame Presentation Server 4.0 and Microsoft Terminal Services environments (with some known caveats and limitations). Release 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.16 CTI Driver for Siebel For supported Siebel versions, see the CTI Compatibility matrix: http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm The CTI Driver for Siebel is Installed on the Siebel Communications Manager Server and must operate stand alone from all other ICM/IPCC systems.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.17 Cisco Data Store The Cisco Data Store server must be deployed standalone and cannot be installed on any ICM or Siebel Communication Server. Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.18.1.3 CRM Connector Adapter for Salesforce.Com The Salesforce.com adapter is used in conjunction with the CRM Connector Server, which is a separate component of the Unified CC Enterprise solution. This Adapter is installed on the agent desktop and connects to the CRM Connector Server via .NET remoting.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 100/1000 Ethernet port * The selection of the class of MCS system should be based on the Microsoft CRM sever requirements for the given customers required level of performance. For more information on the Microsoft CRM 3.0 product visit the http://www.microsoft.com/dynamics/crm/default.mspx web site. 7.6.18.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.18.3 CRM Connector Supported Platforms Table 7-61: CRM Connector Supported Platforms and Requirements CRM Connector Operating System Additional Software * Windows Server 2003 SP1 or SP2 Windows XP Professional SP2 Windows Vista Microsoft .NET Framework V2.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements CAD Agent Desktop Minimum Platform: GEN-10-004-Class Other hardware Requirements 100/1000 Ethernet port Recommended: GEN-10-005-Class Operating system and other software Windows compatible full-duplex sound card (if using Cisco IP Communicator) See CTI Supported Platforms 7.6.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.21 Cisco Collaboration Server ICM/IPCC Release 7.0(0) and 7.1(x) are compatible with Cisco Collaboration Server 5.0(0) and its latest Service Release. Please see ICM 6.0(0) BOM for Cisco Collaboraton Server requirements at : http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.6.27 Cisco Support Tools Server Table 7.64: Cisco Support Tools Server Hardware Other requirements and remarks MCS-10-004-Class MCS-10-003-Class MCS-10-002-Class MCS-10-001-Class Supported Applications ICM/IPCC (CCM, CCS, CEM, IP IVR, IPCC Express, CVP) 7 Other Hardware ATA/IDE acceptable.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.7 ICM/IPCC System Software Requirements 7.7.1 Microsoft Windows Server 2003 In most cases, Microsoft Windows Server 2003 Standard Edition is adequate for use with ICM/IPCC 7.0(0).
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Licensing ICM and IPCC servers for Windows Server 2003 depends on the licensing model adopted by the customer and the direction this customer's IT Organization has taken in licensing the servers and workstations in the environment.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements SQL Server 2000 licensing is required for any and all ICM/IPCC deployments. Customers must determine the appropriate licensing methods based on the size of the deployment.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements For a detailed list of language localizations implemented for different portions of this release, refer to the Cisco Unified ICM/Contact Center Product and System Localization Matrix available at: http://www.cisco.com/application/vnd.msexcel/en/us/guest/products/ps1846/c1225/ccmigration_09186a008068770f.xls.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Table 7.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements Table 7.68: Operating System and Database Requirements (Special Consideration) ICM/IPCC Server Operating System Requirements CEM, CMB, CCS, DCA Multi-channel application servers require Windows 2000. They do not support Windows 2003.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.7.6 CTI Supported Platforms Table 7.70: CTI Supported Platforms Operating System Server Platform Windows Server 2003 SP1/R2 Windows 2000 Server SP4 Client Platform Windows 2000 Pro SP4 Windows XP Professional SP1a Windows XP Professional SP2 Windows XP Professional SP3 Red Hat Enterprise Linux V4.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.7.7 Supported Third Party Software Table 7.71: Supported Third Party Software Software Windows 2000 Windows Terminal Services 10 (Remote Administration Mode) Windows Server 2003 Remote Desktop Symantec pcANYWHERE 12.0 Qualified for ICM/IPCC 7.1 and above Symantec pcANYWHERE 11.0.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 6BICM/IPCC Hardware and Software Requirements 7.7.8 Cisco Security Agent Cisco strongly recommends the installation of Cisco Security Agent for Cisco Intelligent Contact Management Software Release 7.0(0) on all ICM/IPCC server nodes. This provides added security protection for your operating environment.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 7BAppendix A – Server Classes Appendix A – Server Classes The server classes defined in this section are used in various Cisco contact center application deployment options. Please note the conventions and notes listed at the end of section.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 7BAppendix A – Server Classes Table A.0.3: Series ‘20’ of MCS Server Classes (Single Processor) Server Class Model Proc. Type CPU (GHz) CPUs RAM (GB) Disk (GB) Disk Controller Ethernet Port See Notes MCS-20-001-Class MCS-7825H-2.2-CC1 P4 2.26 1 1 1 x 40 ATA 2 1 MCS-20-002-Class MCS-7825H-3.0-CC1 MCS-7825I-3.0-CC1 P4 3.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 7BAppendix A – Server Classes Table A.0.8: Series ‘20’ of Generic Server Classes (Single Processor) Server Class Model Proc. Type CPU (GHz) CPUs RAM (MB) Disk (MB) Disk Controller Ethernet Port See Notes GEN-20-001-Class (Generic) P4 2.26 1 1 1 x 40 ATA 2 2 GEN-20-002-Class (Generic) P4 3.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 8BAppendix B – RAID Configuration Requirements Appendix B – RAID Configuration Requirements Table B.0.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14 Hardware and System Software Specification 9BAppendix C – Acronyms and Terms Appendix C – Acronyms and Terms Table C.0.
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.
