Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc. 47
Table 6-53: Avaya TDM ACD PG Servers, Unified ICME/H, New Deployments / Tech. Refresh, CTI OS
Server Class Desktops Connecting to CTI OS
Capacity
(agents)
Skill Groups
Per Agent
MCS-40-005-Class
MCS-40-011-Class
3,000 5
MCS-40-005-Class
MCS-40-011-Class
2,500 10
MCS-40-005-Class
MCS-40-011-Class
2,000 15
MCS-40-005-Class
MCS-40-011-Class
1,500 20
Note: CTI OS Monitor Mode applications are not supported with Avaya and CTI OS.
Table 6-54: Avaya TDM ACD PG Servers, Unified ICME/H, Common Ground Upgrade, No CTI OS
Server Class Desktops Connecting to CTI Server
(without CTI OS)
Capacity
(agents)
BHCA All Events
Clients
Skill Groups
Per Agent
MCS-40-002-
Class
1,700 51,000 4 10
MCS-40-003-
Class
2,000 60,000 4 10
Other TDM ACD PG Requirements
Refer to the Cisco Unified ICM Software ACD Supplements and Cisco ICM ACD PG Supportability Matrices for more
information on TDM ACD PG configuration options and limits, available at:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/prod_technical_reference_list.html
Table 6-55: TDM ACD PG Hardware and Software Requirements
Hardware, software requirements and remarks
For Redundant PG Installation
+1 x 100/1000 Ethernet port (if Peripheral does not reside on visible LAN)
For Unified ICM Enterprise: Interfacing with TDM ACDs
FOR NORTEL DMS-100 V.24/V.35 INTERFACE
1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)
(See Table 5.28 for Eiconcard specifications)
2 x VHSI V.35 DCE cable (Eicon #300-076)
Eiconcard Connections for Windows Server 2003 and Windows XP software V6R8
FOR ROCKWELL SPECTRUM SERIAL INTERFACE