Installation Guide

Step 15

Reboot the Logger.

Step 16

If necessary (for example, the domain changed), run the Domain Conversion tool to migrate

users to the new environment.

For additional information, refer to the Staging Guide, ICM/IPCC Enterprise/Hosted,

ICM/IPCC Software Release 7.0(0) (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/prod_installation_guides_list.html)

Step 17

Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the

new Logger.

Step 18

If the Outbound Option is in use, re-import the customer contact lists and do-not-call lists (on

the Side A or Side B Logger only).

Note: The dialers and their associated PG must be upgraded to Version 7.0 for proper Outbound

Option operation.

Step 19

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new Logger.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 9: Logger Upgrade Procedures

Logger Technology Refresh Upgrade: Side A/B