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Installation Guide

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Note: This step only needs to be run if it is the first component to be upgraded to release
7.0(0).
9. From ICM setup, edit the instance by inserting the new domain name (select the OU created
in the previous step).
10. From ICM setup, edit the Logger component and make the necessary changes based on
the environment in which the new Logger is to run.
11. Exit and then rerun setup. When the main setup screen appears, select Upgrade All.
12. Using ICM Service Control, set all ICM processes on the new Logger to Manual Start.
13. Reboot the Logger.
14. Run the Domain Conversion tool to migrate users from the production system to the new
environment.
For additional information, refer to the Staging Guide, ICM/IPCC Enterprise/Hosted,
ICM/IPCC Software Release 7.0(0) (http://www.cisco.com/univercd/cc/td/doc/product/
icm/icmentpr/icm70doc/microsf7/index.htm)
15. Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials
on the new Logger.
16. If the Outbound Option is in use, re-import the customer contact lists and do-not-call lists
(on the Side A or Side B Logger only).
Note: The dialers and their associated PG must be upgraded to Version 7.0 for proper
Outbound Option operation.
17. Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new
Logger.
Logger Common Ground Upgrade: Side A/B
Note: The following procedure is used to perform a Common Ground upgrade on both sides
of the Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply
replace “Side A” with “Side B” in the procedure.
Step 1
Disable configuration changes.
a.
Set the HKEY_LOCAL_MACHINE\Software\Cisco Systems,
Inc.\ICM\<instancename>\RouterA\Router\CurrentVersion\Configuration\Global\DBMaintenance
key to 1 on both sides of the CallRouter in the system being upgraded.
Note: RouterA in the registry key above is RouterB on the Side B CallRouter.
b.
Verify that configuration changes are prevented. The following message is displayed when
attempting to save a configuration change:
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 9: Logger Upgrade Procedures
Logger Technology Refresh Upgrade: Side A/B