Installation Guide

CommentsReferenceActionTime EstimateStep

None.Administrative

Workstation (AW)

Upgrade the AWs, PGs,

RMS, and CIS

components.

1 hour per

node

Upgrade Procedures (page

67)

Peripheral Gateway (PG)

Upgrade Procedures (page

99)

Remote Monitoring

System (RMS) Upgrade

Procedures (page 123)

CIS Upgrade Procedures

(page 117)

ICM/IPCC Component Upgrade Process

Following chapters provide information on the upgrade process for each major ICM/IPCC

component. The process assumes that most components are conﬁgured redundantly, typically

Side A and Side B. For ICM/IPCC 7.0(0), the database migration uses a process and tool called

the Enhanced Database Migration Tool (EDMT) (see Enhanced Database Migration Tool for

ICM/IPCC 7.0 (page 125)). This tool is referenced in the step-by-step procedures in this document.

Note:

• The phrase “ICM/IPCC core components” or “core components” refers to the following ICM

components: CallRouter, Logger, Administrator Workstations (AWs), Peripheral Gateways

(PGs), CTI Servers (CGs), CTI OS Servers, Historical Data Server (HDS), WebView Server.

• The phrase “ICM Central Controller” or “ICM Central Controller components” refers to the

following ICM components: CallRouter, Logger, key Distributor AW (with or without HDS,

HDS with or without WebView Server).

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 7: Upgrade Procedures

ICM/IPCC Component Upgrade Process