Installation Guide

and configuration between the time that the Side A HDS/Distributor AW is upgraded and the
upgraded CallRouter, Logger, and Distributor AW are brought into service. Do not use this
option if maximum reporting capacity and functionality is required during upgrade, since the
intent is to upgrade the Side A HDS/Distributor AW well in advance of the Central Controller
upgrade maintenance window.
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this guide MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
Table 7: How to perform a CG upgrade on a system where the production HDS/Distributor AW is upgraded before the
Central Controller upgrade maintenance window:
CommentsReferenceActionTime EstimateStep
None.Baseline Requirements
(page 17)
Upgrade the production
system to the required
baseline.
None.1
No impact on the production
system.
Domain Conversion Tool
and Active Directory (page
45)
Create the Active
Directory environment.
None.2
Required to enable configuration
and real-time reporting until the
Setting Up a Temporary
ICM/IPCC AW/HDS
(page 80)
Set up temporary release
5.0 or release 6.0
HDS/Distributor AW.
1 hour3
upgraded CallRouter, Logger, and
HDS/Distributor AW are brought
into service.
If a Side B HDS/Distributor AW is
available and the reporting capacity
of two HDSs is not required, it is
not necessary to set up the
temporary HDS/Distributor AW.
Complete this step before the start
of the Central Controller upgrade
maintenance window.
Distributor AW/HDS
Common Ground Upgrade
(page 78)
Upgrade the Side A
HDS/Distributor AW.
1 hour + data
migration time
4
Reporting is provided by the Side
B HDS/Distributor AW and/or the
temporary HDS/Distributor AW.
If only a temporary AW/HDS is
available historical reporting will
not be available until after the
completion of the A side upgrade.
None.WebView Installation
Guide
4
Install the WebView
server(s) if not
co-located on the
AW/HDS.
1 hour per
server
5
4) http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/report7/index.htm
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
63
Chapter 7: Upgrade Procedures
Common Ground Upgrade Examples