Installation Guide

Common Ground Upgrade Checklists....................................................................................................159
Part 3. Post-upgrade Testing......................................................................................................167
21. Post-Upgrade Testing............................................................................................................................169
Develop a Test Plan................................................................................................................................169
Application test..................................................................................................................................169
System Integrity Tests........................................................................................................................169
Process Testing..................................................................................................................................169
Redundancy Testing..........................................................................................................................170
Alarm Testing.....................................................................................................................................170
Historical Reporting Testing...............................................................................................................170
WebView Reporting Testing (Optional)..............................................................................................170
Internet Script Editor Testing (Optional).............................................................................................170
Set All ICM Services to Automatic Start............................................................................................170
Notify Stakeholders............................................................................................................................171
Run Post-upgrade Tests.....................................................................................................................171
Validate Scripts..................................................................................................................................171
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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