Installation Guide

CommentsReferenceActionTime EstimateStep
Logger, CallRouter and AW/HDS
upgrade and side B is brought back
into service.
Routing is done by the
non-upgraded system.
Logger Technology
Refresh Upgrade: Side
A/B (page 85)
Upgrade the Side A Logger.1 hour + data
migration time
6
Both existing CallRouters are
duplexed.
The Logger is simplex.
Configuration changes are
disabled.
The production system is running
simplex on Side B.
CallRouter Technology
Refresh Upgrade: Side
A/B (page 91)
Upgrade the Side A
CallRouter.
1 hour7
None.WebView Installation
Guide
1
Install the WebView
server(s) if not collocated
on the AW/HDS.
1 hour per
server
8
Default routing occurs from the
shutdown of the existing system
None.Bring down the production
system (CallRouters,
Loggers, and AWs).
1+ hours
depending on
number of PGs
9
until the new Side A CallRouter
and CIS
components
and Logger are brought into
service.
Bring up the new Side A
CallRouter and Logger.
Real-time reporting is provided via
the temporary HDS/Distributor
AW set up in step 4.
Point the temporary
HDS/Distributor AW, PGs,
and CIS components to the
new CallRouter & Logger
in the new domain.
Historical reporting is not available
until the Side A AW/HDS upgrade
is complete and brought back on
line. Reporting capacity remains
reduced until the completion of the
Side B Logger, CallRouter and
AW/HDS upgrade and side B is
brought back into service.
Routing is simplex until the Side
B CallRouter is upgraded and
brought into service.
CallRouter Technology
Refresh Upgrade: Side
A/B (page 91)
Upgrade the Side B
CallRouter.
1 hour10
Configuration is enabled once the
Side B Logger is upgraded and
brought into service.
Logger Technology
Refresh Upgrade: Side
A/B (page 85)
Upgrade the Side B Logger.1 hour + data
migration time
11
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Central
Controller
1) http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/report7/index.htm
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
55
Chapter 7: Upgrade Procedures
Technology Refresh Upgrade Examples