Installation Guide

Upgrade Procedures
Determine which of the following upgrade examples is similar to your system. Follow the
procedures for each step indicated in the Reference column.
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this guide MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
This section contains the following topics:
•
Technology Refresh Upgrade Examples, page 53
•
Common Ground Upgrade Examples, page 59
•
ICM/IPCC Component Upgrade Process, page 65
Technology Refresh Upgrade Examples
Before undertaking a TR upgrade, it's important that the newly deployed servers be installed.
The Active Directory environment (whether corporate or dedicated to the ICM/IPCC applications)
must be configured/staged. The Windows Firewall configuration scripts must be deployed before
ICM/IPCC servers can accept network connections.
Note: For addition Windows and SQL Server staging information, refer to the Staging Guide,
ICM/IPCC Enterprise/Hosted, ICM/IPCC Software Release 7.0(0) (http://www.cisco.com/
en/US/products/sw/custcosw/ps1001/prod_installation_guides_list.html)
Two technology refresh examples are provided below. Both examples assume redundant
configurations with Side A and Side B Routers and Loggers, and that Side A and Side B
HDS/Distributor AWs are part of the system being upgraded and are required to support the
number of reporting users. The examples therefore include the deployment of a temporary
HDS/Distributor AW to maintain maximum system functionality and reporting capacity during
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
53
Chapter 7